How is the hospitality industry filling 137,500 missing jobs? Robots | Crain’s New York Business
In early 2020, nearly half a million New Yorkers worked in the city’s sprawling leisure and hospitality sector, which includes restaurants, bars, hotels, sightseeing spots and arts institutions. Nearly two years later, one-third—137,500—of the jobs are still missing. In place of workers are downscaled services and myriad forms of customer self-service. Many of the latter are powered by technology: tablets and QR code–enabled menus, automated kitchen prep robots and prerecorded audio tours.